1. General
   At Protoolsnl, we are committed to providing our customers with a fast and efficient shipping service. All orders are subject to product availability and payment confirmation.
2. Processing Times
   Orders are processed and shipped within 1-2 business days. We do not ship on weekends or holidays.
   The cut-off time for orders will be 5:00 PM Greenwich Mean Time.
3. Shipping Costs
   Shipping is free.
4. Shipping Methods
   Shipments usually take between 7 and 14 days to arrive (Monday to Friday).
5. Shipment Tracking
   Once your order has been shipped, you will receive a tracking number via email to monitor your package.
6. Problems with Shipping
   For any issues with your shipment, such as delays or damaged items, please contact our customer service team at contact@protoolsnl.com or +31 97 010 281 783. We will do our best to resolve any issues quickly and efficiently.
7. International Shipping
   International shipments may be subject to import duties, taxes and fees, which are the responsibility of the customer. We recommend checking with your local customs office for more information.
8. Delays and Pending Orders
   If an item is out of stock, we will notify you immediately. You can choose to wait for the item to become available, select an alternative product, or cancel your order. In the event of significant delays due to unforeseen circumstances, we will keep you informed and provide you with options to ensure you receive your order as soon as possible.
9. Returns and Refunds
   For information on returns and refunds, please visit our Returns Policy . We strive to make the return process easy and hassle-free for our customers.
10. Packaging and Handling
    We take great care in packaging your items to ensure they arrive safely. If you receive a damaged package, please contact us immediately with photos of the damage so we can address the issue quickly.
11. Special Requests
    If you have any special requests for shipping or instructions, please let us know at the time of your order. We will do our best to accommodate your needs.
12. Contact Information
    For any questions or concerns regarding our shipping policy, please contact us at:
    Email: contact@protoolsnl.com
    Phone: +31 97 010 281 783
    Address: Paxlaan 10 Hoofddorp, North Holland 2131 PZ Netherlands
    Thank you for choosing Protoolsnl. We appreciate your business and look forward to serving you!